Privacy Policy

SuperDuperMail has been developed to Protect your Privacy

Using SuperDuperMail, you can protect yourself against unwarranted intrusion and mass surveillance and take back your right to communications privacy. Our core values include "privacy by design" and "minimal data retention".

Our core values are:

  • Privacy by design. Privacy shouldn't be an afterthought. We built SuperDuperMail from scratch, and privacy has always been our main objective.

  • Encryption made easy. Encryption is a must to achieve privacy. While existing encryption solutions for email are cumbersome, SuperDuperMail makes encryption easy for everyone.

  • Optimal security. Privacy and security must go hand in hand. There is no privacy without security.

  • Minimal data retention. We store and process as little personal information about you as possible.

  • Transparency of purpose. We have no hidden agenda with your information. If we store your data at all, we always tell you exactly why.

  • Responsible protection of users' civil rights. We believe communications privacy is a fundamental right. SuperDuperMail protects your email against unauthorized and unconstitutional intrusions.

  • Transparency about our solutions and remaining threat vectors.100% privacy or security does not exist. We strive to be as open and clear as possible about what our solution can and cannot offer.

Definitions of the capitalized terms are included in the Terms of Service.

We put you Back in Control

We are fully transparent about which data we process and why. We put you back in the driver's seat when it comes to your data. Your inbox and other personal information are yours even though we help you by securing it and making it accessible through our user-friendly interface. Exactly which part of your data is processed by us and why, depends on how you are using our Website and the SuperDuperMail Service.

1. Visiting our Website

When you visit the Website, the following details are automatically processed:

  • Your IP address → to allow effective troubleshooting and abuse control.

  • Browser and operating system type and version → to display the Website in the right format for your browser and operating system.

  • Browser language settings → to show you the Website in the right language.

  • Country (based on IP-address), date and time → to know in which countries and at what moments our marketing efforts appear to be effective.

  • Origin of your visit (such as whether you directly typed the Website URL or accessed the Website through a search engine query or link from another website) → to assess the success of our search engine optimization and information outreach efforts.

  • Clicked links and visited (parts of) pages on our Website → to help us get an idea of which of our pages appear to be effective to inform our visitors.

In our weblogs we store the browser user agent, pages visited, IP address and timestamp for a maximum of 7 days after which they are deleted. All other information is processed in a self-hosted analytics tool and stored anonymized, in order to analyze usage trends.

2. Signing up for an Account

Additionally, when signing up for the SuperDuperMail Service you may be asked to provide:

  • A name that you choose (optional and may be an alias or pseudonym, but see also our Terms of Service, → to be able to address you when we communicate with you.

  • Your desired email address (required), → to provide you with your SuperDuperMail email address.

  • A password (required), → to provide authentication for your Account.

  • A Verification Email Address, → This address is used to send you an activation link to activate your SuperDuperMail trial account. To maintain the integrity of the SuperDuperMail service, SuperDuperMail must take measures to avoid the automatic creation of accounts by spammers. This is because if spammers use SuperDuperMail to send messages, SuperDuperMail's IP addresses can become blocked by major mail providers such as Gmail, Yahoo, Outlook, etc.

  • A Recovery Email Address (optional, see also our Term of Service), → to communicate with you in the event that you need to recover access to your SuperDuperMail Account should you ever lose your password.

  • A promotional code (optional, if you have one), → to give you the benefit of a promotional offer. Your preference as to whether you would like to subscribe to our newsletter(s), → to send you our newsletters only if you want to receive them.

  • Payment method information. (see 3. Paying for an Account below)

  • Information collected as a result of you answering prompts, such as image labeling data, text converted from audio files played to you, → in order for us to protect our website from spam and abuse, we use hCaptcha. Intuition Machines can deduce if we are dealing with a legitimate website visitor or a robot. We have a legitimate interest to know this. For more information, please read hCaptcha's Privacy Statement.

3. Paying for an Account

SuperDuperMail offers a paid subscription service which can be paid for with various online payment methods. To facilitate payment and to manage the customers' subscription, SuperDuperMail works with third-party payment providers and a subscription management provider.

  • For payment processing, SuperDuperMail relies on third parties such as Stripe and Paypal to process payment details such as credit card information to process your payments or refunding such payments. In accordance with Payment Card Industry Security Standards (PCI DSS), which our payment and subscriptions providers all adhere to, they are not permitted to use your information for anything other than processing your payment.

  • For subscription management, SuperDuperMail relies on Chargebee to manage customer lifecycle operations such as managing trials, assigning credits, issuing refunds and making mid-cycle subscription changes. Our subscription management provider processes data only as our 'processor' (as intended in the GDPR). Through our data processing agreement, we have bound this provider to only process data in order to provide their services to us and not for other purposes. In addition, we pseudonymize your data before providing it to our subscription management provider.

For example: For SuperDuperMail to manage your subscription through Chargebee, a unique and random identifier is generated and shared with Chargebee. This unique identifier enables SuperDuperMail to link your SuperDuperMail e-mail address to your subscription at Chargebee but not the other way around. Chargebee only receives this unique identifier and as a result Chargebee cannot directly link the payment details to the email address you have registered at SuperDuperMail. This provides an additional safeguard to protect your privacy. For additional privacy, SuperDuperMail also offers anonymous payment methods. Please send a message to [email protected] to receive more information on how to perform such a payment.

No Tracking or Advertising -- Guaranteed

SuperDuperMail is an ad-free service. SuperDuperMail does not collect or share any data with a third party for advertisement or tracking purposes within its application. We only use cookies to the extent that this is necessary to provide you with a smooth and user-friendly experience, and to understand how our Website is used in general. Other webmail providers collect and use your personal data to display personalized ads to you. As a result, you pay for your webmail with your privacy. We think your privacy is worth more than gold. We therefore don't track your behavior online and we don't build any personal profiles of you. The SuperDuperMail Service is strictly ad-free.

A cookie is a small file that is stored on a computer (such as a PC, smartphone or tablet) when visiting a website. Cookies are very useful to enable a smooth and user-friendly experience on a website, for example to prevent that visitors would have to supply their login details again for every action on the website, or to remember the contents of a shopping basket. However, so-called 'tracking cookies' can also be used to track users across multiple websites and to build personalized profiles for advertising or other purposes, negatively affecting privacy.

SuperDuperMail will set cookies for the following purposes; First of all, we want to better understand how our SuperDuperMail product is used so that we can improve the service. And secondly, we want to evaluate the effectiveness of our marketing efforts aimed at attracting new SuperDuperMail users. Click herefor a complete and up-to-date overview of the cookies used by SuperDuperMail.

We use only anonymous data to try to improve our services

We collect only strictly anonymous statistics from our domain. Anonymous data is collected only in order to get an idea about what pages are effective in informing our users about the SuperDuperMail Service, and to improve the user interface. For example, we count the total number of times each page is being visited and we may get some insight into which pages or features are usually accessed consecutively, but we never know who has visited which pages and when. We use an open source statistical measurement tool for this, called Matomo. We run this very lightweight tool on our own infrastructure to prevent anybody snooping the data, and we have specifically configured it for minimal data collection to ensure that no personal data is recorded at any time.

SuperDuperMail blocks remote content by default, to protect your privacy

Some emails contain remote content (such as images, which may even be invisible). If such remote content is loaded automatically, this enables the sender to know when the e-mail was opened, because the sender can detect when its content was loaded and by whom. To protect your privacy, SuperDuperMail prevents any remote content to be loaded automatically when you open an email. It is possible to explicitly choose to always load such content automatically in your Settings. Please note that you should still be careful to avoid opening any attachments or clicking on any links in any email, unless you trust the sender and the content.

SuperDuperMail gives you Ironclad Data Protection

During the sign-up process you will be asked to register an e-mail address, e.g. [email protected], and a password for your Account. If the e-mail address you have chosen is not available, you must choose another e-mail address, which is available. Your password must meet the safety requirements as indicated in the sign-up process. The name which you provide for your Account does not necessarily have to be your real name, but you explicitly accept all responsibility and full liability for any damages, claims or other consequences that may arise as a result of signing up under a fictitious or pseudonymous name. In order to complete the sign-up process you must complete all mandatory fields on the form. Once your order has been successfully submitted, you will be given access to your Account when you log in with the e-mail address and password you have chosen. During the sign-up process you may be informed of certain promotional offers, such as the possibility to try SuperDuperMail for free for a certain period. All applicable details and terms and conditions relating specifically to such promotional offers will be provided to you during the sign-up process when such a promotional offer applies. After signing up, you may change your password at any time by using the available option in your Account Settings. You can only access the Settings feature while you are logged into your Account.

SuperDuperMail complies with the World's toughest Privacy Laws

Once you have successfully signed up, we will send an automatic welcome message to the inbox of your new SuperDuperMail Account...

Our company and contact information

Unless otherwise stated in the Agreement, the Agreement is valid for an indefinite period. For the terms and conditions for termination, please review the relevant sections below.

Contact Us

If you have any questions, complaints or comments regarding our Terms of Service, please email us at [email protected].